Who We Are
WaterLeakFinder.co.uk ("we", "us", "our") is an independent lead-generation platform operated under the WaterLeakFinder brand. The website is accessible at waterleakfinder.co.uk.
WaterLeakFinder is not a leak detection or plumbing company. We operate as an independent connector platform, matching property owners and managers with qualified, vetted leak detection specialists across London and the surrounding areas.
For the purposes of UK data protection law, WaterLeakFinder is the data controller responsible for your personal data collected through this website.
You can contact us regarding data protection matters at: hi@waterleakfinder.co.uk
Information We Collect
We collect personal information only when you choose to provide it to us - primarily when you submit an enquiry through our contact form. We do not collect data through registration, accounts or subscriptions.
Information you provide directly
- Name - so we and our partner specialists can address you correctly
- Email address - to respond to your enquiry and send confirmation
- Phone number - so a specialist can contact you directly
- Postcode - to match your enquiry to the most appropriate local specialist
- Type of problem - to help route your enquiry correctly (e.g. hidden leak, underground pipe, central heating)
- Description of the problem - any additional detail you choose to share about the leak or issue
- Photographs - if you choose to upload images to support your enquiry
Information collected automatically
When you visit our website, we may automatically collect certain technical data about your device and browsing behaviour. This includes:
- IP address - collected by our web hosting and analytics services
- Browser type and version
- Device type - desktop, mobile or tablet
- Pages visited and time spent on the site
- Referring website - how you arrived at waterleakfinder.co.uk
- Geographic location - derived from IP address, at a broad level
This technical data is collected via cookies and analytics tools. Please see Section 8 (Cookies) for more detail.
How We Use Your Information
We use the personal information you provide strictly for the purposes described below. We do not use your data for unrelated purposes and we do not engage in automated decision-making or profiling.
| Purpose | How your data is used |
|---|---|
| Processing your enquiry | We use your contact details, postcode and problem description to assess your enquiry and match it to a suitable specialist in our network. |
| Connecting you with a specialist | Your name, phone number, email, postcode and enquiry details are shared with one or more vetted leak detection professionals who can assist you. See Section 4 for full detail. |
| Responding to your enquiry | We may contact you by email or phone to confirm receipt of your enquiry, ask clarifying questions, or update you on progress. |
| Improving our service | Anonymised and aggregated data about enquiry types and volumes helps us improve our platform, content and specialist network. This does not involve your identifiable personal data. |
| Website analytics | Technical data collected via cookies is used to understand how visitors use our website and to improve content and navigation. See Section 8 for details. |
| Legal compliance | We may use or retain your data where required to comply with applicable UK law, regulatory guidance or to respond to a lawful request from a public authority. |
Sharing Your Information
WaterLeakFinder is a lead-generation and connection platform. The core purpose of our service is to pass your enquiry details to one or more qualified leak detection specialists who can help you. By submitting an enquiry through our website, you acknowledge and consent to your details being shared as described in this section.
Leak detection specialists in our network
When you submit an enquiry, we share your name, phone number, email address, postcode and enquiry description with one or more vetted leak detection professionals or plumbing companies in our partner network who operate in your area. This sharing is the primary purpose of our service. The specialist(s) who receive your details will contact you directly to discuss your requirements and arrange a visit if appropriate.
Specialists who receive your data are themselves data controllers for the purposes of how they use your information after receiving it. We recommend reviewing the privacy policy of any specialist you engage directly.
Service providers who help us operate
We may share limited data with trusted third-party service providers who help us run this website and process enquiries. These include:
- Web hosting providers - who store the website and form submissions securely
- Email delivery services - to send enquiry confirmations and notifications
- Analytics providers - such as Google Analytics, to understand website usage
- CRM or enquiry management tools - to track and manage enquiries internally
All third-party service providers are required to handle your data in accordance with UK GDPR and are only permitted to use your data for the specific purpose for which it was shared.
Legal requirements
We may disclose your personal data to law enforcement agencies, regulatory bodies or other authorities if required to do so by law, or if we believe such disclosure is necessary to prevent fraud, protect the safety of any person, or enforce our legal rights.
Legal Basis for Processing
Under the UK GDPR, we are required to identify a lawful basis for each type of personal data processing we carry out. The legal bases we rely on are as follows:
- Consent (Article 6(1)(a)) - Where you submit an enquiry via our contact form, you are actively providing your information and consenting to it being used to connect you with a specialist. You may withdraw this consent at any time by contacting us.
- Legitimate interests (Article 6(1)(f)) - For website analytics and the improvement of our platform. We have assessed that our legitimate interests in understanding how users engage with our site do not override your privacy rights.
- Legal obligation (Article 6(1)(c)) - Where we are required by law to process or retain your data.
How Long We Keep Your Data
We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Enquiry form submissions | Up to 12 months | To manage active enquiries and resolve any follow-up questions |
| Email correspondence | Up to 12 months | For record-keeping and to handle any disputes or complaints |
| Website analytics data | Up to 26 months | Standard Google Analytics retention period; used for trend analysis |
| Data required for legal compliance | As required by law | Statutory obligations may require longer retention in certain circumstances |
Once the relevant retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you.
Your Rights Under UK GDPR
Under UK data protection law, you have a number of important rights in relation to your personal data. These rights are summarised below. To exercise any of these rights, please contact us at hi@waterleakfinder.co.uk. We will respond to all valid requests within 30 days.
You have the right to request a copy of the personal data we hold about you (a Subject Access Request). We will provide this free of charge within one month.
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
Also known as the "right to be forgotten". You may ask us to delete your personal data where there is no compelling reason for us to continue processing it.
You can ask us to pause or limit how we use your personal data in certain circumstances - for example, while we verify its accuracy.
Where we process your data based on your consent, you can request that we provide it to you in a structured, machine-readable format.
You have the right to object to processing based on legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing that occurred before your withdrawal.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses cookies - small text files placed on your device - to help the site function correctly and to help us understand how visitors use it. We use the following types of cookies:
| Cookie Type | Purpose | Examples |
|---|---|---|
| Strictly Necessary | Essential for the website to function. Cannot be disabled. No personal data stored. | Session cookies, CSRF tokens, cookie consent preferences |
| Analytics | Help us understand how visitors interact with the site - pages visited, time spent, errors encountered. Data is anonymised where possible. | Google Analytics (_ga, _gid, _gat) |
| Functional | Remember preferences and settings to improve your experience on return visits. | Language settings, form pre-fill preferences |
You can control and manage cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Please note that disabling certain cookies may affect the functionality of this website. For full details, please refer to our separate Cookies Policy.
Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or alteration.
- Our website is served over HTTPS with SSL/TLS encryption to protect data in transit
- Form submissions are transmitted securely and stored on protected servers
- Access to personal data is restricted to authorised personnel only
- We review our security practices regularly and update them as required
While we take every reasonable step to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you and the relevant authorities promptly in the event of a data breach that is likely to result in a risk to your rights or freedoms, as required under UK GDPR.
Third-Party Links
Our website may contain links to third-party websites, including links to the websites of leak detection specialists, industry resources or other relevant services. These links are provided for your convenience.
We have no control over the content or privacy practices of third-party websites and are not responsible for how they collect or use your personal data. We encourage you to review the privacy policy of any website you visit via a link from waterleakfinder.co.uk before providing any personal information.
Children's Privacy
WaterLeakFinder.co.uk is intended for use by adults aged 18 and over. Our services are directed at homeowners, landlords, property managers and commercial property owners. We do not knowingly collect personal data from children under the age of 18.
If you believe a child has submitted personal data to us without appropriate parental consent, please contact us at hi@waterleakfinder.co.uk and we will take steps to delete that information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we are protecting your data. Your continued use of WaterLeakFinder.co.uk after any changes to this policy constitutes your acceptance of the updated terms.
If we make significant changes that affect your rights, we will take reasonable steps to notify you - for example by displaying a prominent notice on our website.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. We aim to respond to all data-related enquiries within 30 days.
Get in Touch About Your Data
Email us at hi@waterleakfinder.co.uk or use our contact form. Please include "Privacy" or "Data Request" in your subject line so we can direct your message to the right person promptly.